Your satisfaction is our top priority. All items from Shop Vanillapup are thoroughly checked before delivery, but if you are not satisfied with your purchase, it can be returned under the following conditions:
- You must notify us within 3 days of receiving the item
- You must return the item directly to us within 7 days
- The item must be returned unused and undamaged with the original packaging and tag intact
- You are responsible for the return postage and packaging
Upon receiving your returned item, we will process the refund via the same payment mode you used to purchase the item.